Havaianas 60-Day Satisfaction Guarantee

At Alpargatas USA, Inc., we stand behind our products and quality controls.  If for any reason you are not satisfied with a Havaianas product you purchased from havaianas.com/us/en or one of our authorized sellers, you may request a refund or replacement product.  The Guarantee does not apply to Havaianas-branded eyewear.  Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Havaianas 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers.  The Guarantee is also limited to the original, end-user purchaser and is limited to the United States.



How To Claim The Guarantee

To submit a Guarantee request, please call one of our experts at 1-877-959-9650 or contact us through our Customer Service email at [email protected] and have information available regarding where and when you purchased your product, as well as a receipt and pictures of your product.  



You must submit your Guarantee request within 60 days of the date of purchase. Please note that in some instances, you may be required to send the product back to us and, if requested to do so, you may be responsible for costs incurred in mailing the item to us. Please do not mail us any products without prior authorization.


Guarantee Guidelines

We reserve the right to verify information, require a receipt, and to deny Guarantee requests in our discretion in cases of suspected fraud or if customer has abused the Havaianas 60-Day Satisfaction Guarantee.

Our authorized seller on the Amazon, Walmart, and Target Marketplaces is Pattern doing business through the “iServe” storefront. The product listing will indicate “Shipped by Amazon, sold by iServe.” We do not have any authorized sellers on eBay or other online marketplaces. If you have any questions regarding whether a seller is an authorized Havaianas seller or how to buy from our authorized sellers, please contact us at 1-877-959-9650 or by email at [email protected]

Last Updated: April 20, 2022