Returns
If you placed an order before 10/29/2024, use this link.
If you placed an order 10/29/24 or after, use this link.
Looking to return? No sweat, we’ve got you covered! Your online order can be returned within 30 days of purchase, as long as it is:
- unworn, has no visible signs of wear
- has the original tags attached
*Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Havaianas will issue a refund for the item(s) returned, to the original form of payment.
*Please allow 1-2 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution. Please note your original shipping costs will not be refunded.
US Retail Stores Return Policy
Returns are accepted within 30 days of purchase at the original place of purchase. Items must be accompanied by a receipt and in new condition with all original packaging - attached tags and/or shoe box. Refunds will be issued to the original form of payment. Custom product is final sale.
Product not purchased from havaianas.com
We can only accept returns for purchases made through havaianas.com. All other requests should be directed to the original place of purchase. Havaianas items purchased outside the United States must be returned in the country where the original purchase took place.
Still have questions? Email us at info@havaianas.com or call 1-877-959-9650 (Mon -Fri 8am-5pm PST)