At Alpargatas USA, Inc., we stand behind our products and quality controls. If for any reason you are not satisfied with a Havaianas product you purchased from havaianas.com/us/en or one of our authorized sellers, you may request a refund or replacement product. The Guarantee does not apply to Havaianas-branded eyewear. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Havaianas 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser and is limited to the United States.