Privacy Policy

Last Modified: 1 October 2024

 

This Privacy Policy (“Privacy Policy”) describes the types of information Havaianas  (“Havaianas”, “we”, “us” or “our”) may collect about you or that you may provide when you interact with us, including but not limited to when you visit our website located at https://havaianas.com/us/en (the “Website”) and our practices for collecting, using, maintaining, protecting, disclosing and retaining that information.

 

Please read this Privacy Policy before using the Website or submitting any personal information to us. By accessing the Website, you accept the practices described in this Privacy Policy. These practices may be changed, but any changes will be posted to this page and changes will only apply to activities and information on a going forward basis. Accordingly, please refer back to this Privacy Policy frequently as it may change.

 

 The Website may contain links to third-party websites and online services. Any access to and use of such third-party websites or online services is not governed by this Privacy Policy, but is instead governed by the privacy policies of those third-party websites or online services, and we are not responsible for the information practices of such third-party websites or online services.

 

Information Collection

 

1. Personal Information 

 

We may collect personally identifiable information from you, such as:

• names
• postal addresses
• email addresses
• telephone numbers
• payment information e.g., credit card number, billing address, card expiration date, security code)
• details of your specific orders and transactions with us, including the products you’ve purchased and your shopping/consuming histories 
• geolocation through your IP address
• photographic images that you provide to us or that you tag us in, including your likeness, which may also reveal your gender and racial or ethnic origin
• If you post a photograph on social media and tag us or if you post a comment on our social media pages, we will collect the photograph or content of that message. Please note that if you choose to post photograph on social media and tag us or post a comment on any of our social media pages, any information you post will be visible to any other visitors to that social media page. We are not responsible for any personal information you include in such posts or for any use of such information by any other visitor to the social media page.
• information you provide to us in response to our surveys or polls. Participation in these surveys or polls is voluntary.
• any other information you may provide to us when you contact us. 

 

This information is collected when you purchase our products, register an account with us, sign up for our rewards program, subscribe to our newsletter or contact us.

 

Cookie/Tracking Technology

 

The Website may use cookies, pixels, beacons and other tracking technology. Such cookies and tracking technologies may automatically collect information about your device, including but not limited to:

• Type of operating system
• Browser type
• Access times and dates
• Device type
• Referring website addresses
• Search queries
• Browsing history
• IP address
• Geographic location based on your IP address
• Other technical information such as protocol status and sub-status, bytes sent and received, and server information.

 

We may also collect information regarding traffic patterns, the actions taken on our Website, and your interaction with our Website and advertisements. This information is used by us for our business purposes, including for the operation and improvement of the Website, for technical troubleshooting, to maintain quality of the Website and to provide general statistics regarding use of the Website. We may also receive similar data from our business partners, including online advertising networks, and from social media platforms, such as Facebook, Instagram and TikTok, subject to your registration and privacy settings with such third-party social media platforms.

 

Cookies

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website or use an online service. When you visit the website or use the service again, the cookie allows that website or online service to recognize your browser or device. Cookies may store unique identifiers, user preferences and other information. 

 

We may use “session cookies” or “persistent cookies.” Session cookies are temporary and expire once you close your browser or once your session ends. Persistent cookies remain on your device for much longer or until you or your browser erase them. Persistent cookies have varying durations that are dependent on their expiration date. 

 

The types of cookies we may use on the Website include: 

• Strictly Necessary Cookies. These cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Website will not then work. These cookies do not store any personally identifiable information.
• Performance Cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us to know which pages are the most and least popular and see how visitors move around the Website. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our Website, and will not be able to monitor its performance.
• Functional Cookies. These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
• Targeting Cookies. These cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other websites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

 

We may also use third-party cookies, like Google Analytics and Google Tag Manager, which sets cookies on the Website to help analyze how visitors use the Website. To learn more about how Google uses information from websites that use its services, please visit here. If you would like to opt-out from the use of your information by Google Analytics, you may use Google Analytics’ opt-out browser add-on designed for this purpose.

 

Cookies help us improve the Website by providing us with information about which parts of the Website are most popular, enabling us to analyze technical and navigational information about the Website, and helping us to detect and prevent fraud. Cookies can also help customize the Website for visitors. 

 

Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit www.allaboutcookies.org. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the Website. You may manage your cookie preferences on the Website by going to the footer of our Website and selecting the “Do Not Sell or Share My Personal Information” link.

 

Web Beacons and Pixels

A pixel is an HTML code snippet embedded in a website or email that collects information about user behaviors and interactions with the website or email.

 

We may utilize pixels both on certain aspects of the Website and in HTML-formatted email messages to you. Pixels may be used for the purpose of, among other things, measuring the success of our marketing campaigns, compiling statistics about Site usage and tracking the activities of users of the Site and email recipients. For instance, we may use pixels from Meta, TikTok and Google on the Website to enable us to create targeted advertisements and measure the effectiveness of our advertisements. For additional information on interest-based advertising, please see the Section entitled “Interest-Based Advertising” below.

 

Interest Based Advertising

 

We may collect information about your online activities on our Website to provide you with advertising about products tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our advertisements are served. 

 

You may see certain advertisements on other websites because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities. Our advertising partners allow us to target our messaging to users through demographic, interest-based and contextual means. These partners track your online activities over time and across websites, including our Website, by collecting information through automated means, including through the use of third-party cookies, web server logs and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Website and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. For example, we utilize certain of our advertising partners’ targeted advertising services to show you our advertisements on other websites based on your prior visits to our Website and other online activity. 

 

 

Information Use

 

We may use the information we collect for any of the following purposes:

• To provide the Website to you;
• To fulfill your requests, such as those related to ordering and payment; 
• To create and manage your account with us;
• To administer our rewards program, discounts and any contests or giveaways;
• To operate and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us;
• To personalize our advertising, marketing communications, shopping experiences and promotional offers and to deliver promotions and offers to you that we think may be of interest to you;
• If you sign up for our email list or to receive promotional text messages, to send you emails or text messages about products or offers that we think might be of interest to you;
• For customer service, security, to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Website;
• For research and analytics purposes; 
• To respond to your inquiries and communicate with you;
• For our other business purposes, such as data analytics, audits, developing new products or services, enhancing our Website, improving our products and services, identifying Website usage trends, determining the effectiveness of our promotional campaigns and seeking advice from professional advisers such as lawyers;
• As we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Privacy Policy and our Terms of Use; (v) to protect our operations; (vi) to protect our rights, privacy, safety or property, and/or that of you or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.

 

 

Text Messages

 

If you elect to receive marketing and support text messages from us, either via our Website or by sending a text message indicating your consent, you are providing (and signing) your prior express written consent to receive recurring marketing or promotional and support text messages from us (each, a “Text Message”) sent through an automatic telephone dialing system. These may include cart abandon messages. Message frequency varies. This service is optional, and your consent is not a condition for purchase. You can opt out of receiving any further Text Messages from this program at any time by replying “STOP” to any Text Message you receive from us. For help, reply “HELP” to any Text Message you receive from us or email info@havaianas.com. In addition to any fee of which you are notified, your mobile provider's message and data rates may apply to our confirmation Text Message and all subsequent Text Message correspondence according to your individual rate plan provided by your wireless carrier. Please consult your mobile service carrier's pricing plan to determine the charges for browsing data and sending and receiving Text Messages. Under no circumstances are we or our affiliates responsible for any text messaging or wireless charges incurred by you or by a person who has access to your wireless device or telephone number. If your carrier does not permit Text Messages, you may not receive the Text Messages. Neither we nor the wireless carriers (such as T-Mobile) will be liable for any delays in the receipt of, or failure to deliver, any Text Messages, as delivery is subject to effective transmission from your network operator. Text Message services are provided on an “AS IS” basis. Data obtained from you in connection with any Text Message services may include your cell phone number, your provider's name and the date, time and content of your text messages. We may use this information in accordance with our Privacy Policy to contact you and to provide the services you request from us. To the extent you voluntarily opt to have Text Messages sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a Text Message. This information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. For more information about text messages, see our Terms of Use.

 

Distribution of Information

 

We may disclose information that we collect or you provide as described in this Privacy Policy:

• To our parent, subsidiaries and affiliates for our internal business purposes.
• To contractors, service providers, and other third parties we use to support our business to perform the functions for which we engage them. For example, we may use third parties to host the Site or assist us in providing functionality on the Website, provide data analytics on the Website, send out email updates about the Website and our products, and to process payments.
• Through tracking technologies. We may disclose information collected through tracking technologies set on the Website with our website analytics and digital advertising service providers.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding , in which personal information held by us about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it. For example, if you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns, and if you give us an email address to use the “email a friend” feature of our Website, we will transmit the contents of that email and your email address to the recipient(s).
• For any other purpose disclosed by us when you provide the information.
• With your consent.

 

We may also disclose your personal information:

• To governmental agencies, law enforcement or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; (3) investigating fraud which has already taken place; (4) to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions; (4) necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process; or (4) to pursue available remedies or limit damages we may sustain. The information is not provided to these agencies or companies for marketing purposes.
• To enforce or apply our Terms of Use .

 

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

 

Social Media

 

Some aspects of the Website may allow you to interface with social media, such as Facebook, Instagram, TikTok and YouTube. We will attempt to identify these aspects of the Website to you, for example, by identifying them with the applicable third-party logos or trade names. By using these interfaces, you will allow us to access information about you from those other online services, including information and other content that you submit to those online services. If you interface with the Website through your social media account, we may contact you or enable you to share your experience and content via your social media account, which information may be publicly viewed by other users of those services. For a description on how such social media services and other third-party platforms, plug-ins, integrations, and applications handle your information, please refer to their respective privacy policies and terms of use, which may permit you to modify your privacy settings with that service or platform.

 

Commitment to Data Security

 

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from us allow you to opt out of further mailings. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

 

Retention of Information

 

We will retain the personal information we collect for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws or regulation.

 

Do Not Track

 

Our Website does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.

 

Children 

 

We do not knowingly collect or maintain personal information from any person under the age of 18. No parts of our Website are directed to or designed to attract anyone under the age of 18. 

 

Notification of Changes

 

We are committed to safeguarding your privacy online. This policy may change from time to time, so please check back periodically. If we decide to change our privacy policy, we will post those changes on our Website, so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

 

Privacy Contact Information

 

All questions, concerns, or comments about our privacy policy should be directed to: info@havaianasus.com or to our Data Protection Officer ndollman@alpargatas.com.

 

Note to California Residents

 

If you are a California resident, please see our Privacy Notice for California Residents .

Nevada Residents

 

Under Nevada law, we do not sell your personal information. However, if you are a Nevada resident, you may submit a request that we not sell any personal information we have collected about you by contacting us at info@havaianasus.com.

Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah and Virginia Residents

The categories of personal information we process about you is set forth above in the Section entitled “Information Collection” above. The purposes for processing such personal information are set forth above in the Section entitled “Information Use” above. We disclose the personal information we process about you with the third parties and for the purposes set forth above in the Section entitled “Distribution of Information”.

If you are a resident of Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah and Virginia, you have the rights to:

• Confirm whether or not we are processing your personal information and access such personal information;
• For Colorado, Connecticut, Delaware, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas and Virginia residents, correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of your personal information;
• Delete personal information provided by, or, for Colorado, Connecticut, Delaware, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas and Virginia residents obtained about, you;
• Obtain a copy of your personal information we process, in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance, where the processing is carried out by automated means; and
• Opt-out of the processing of personal information for purposes of:
• Targeted advertising;
• The sale of personal information; or
• For Colorado, Connecticut, Delaware, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas and Virginia residents, profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Please note that we do not engage in profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
• For Iowa residents, opt-out of the processing of sensitive personal information, such as precise geolocation information and biometric information.

You may exercise these rights by email at Legal_USA@Alpargatas.com or by submitting a request through the linked form here.

You must submit a verifiable request to exercise your rights, except, for Colorado, Connecticut, Delaware, Montana, Nebraska New Hampshire, New Jersey, Oregon, the right to opt-out of the sale of personal information and processing of personal information for targeted advertising purposes. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information; and
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains and allow only those individuals to exercise rights with respect to that information. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

In the event we deny your request, you may appeal our denial by contacting us in the same manner by which you submitted your request.

We process your personal information for the purposes of targeted advertising, and under Colorado, Connecticut, Delaware, Montana, Nebraska, New Hampshire, New Jersey, Oregon and Texas laws, such processing may qualify as a “sale”. We may disclose the information we collect through the Website’s tracking technologies with our third-party analytics and digital advertising service providers and partners. To exercise your opt-out right of the sale of personal information or processing of personal information for targeted advertising purposes, of if you are an authorized agent of a consumer attempting to exercise the consumer’s opt-out right, please go to the footer of our Website and select the “Do Not Sell or Share My Personal Information” link. For authorized agents, please note that you must be on the consumer’s device (e.g., laptop, desktop or mobile device) while clicking on the “Do Not Sell or Share My Personal Information” link for the consumer’s right to opt out of the sale of personal information or processing of personal information for targeted advertising purposes to be properly exercised.