Frequently Asked Questions

How do I sign up for the rewards program?

Signing up is easy! Simply create an account by clicking here and enter your name, email, phone number, and password. It’s free to join and you will be signed up to receive emails with insider access to sales, promotions, and all of our newest drops if you opt-in. If you currently have an account- you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

What are the advantages of becoming a rewards member?

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. You also earn points for creating an account, following us on social media, and are even gifted with bonus points just for having a birthday! In addition to earning points, members have the chance to earn free shipping and get exclusive access to coupons, launches, promotions, giveaways, and more. You can view the full list of perks on our rewards page.

I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page

Will I receive points for purchases I made prior to creating my rewards account?

You will always receive points for purchases but make sure to create an account before placing an order so you can redeem points!

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Contact customer service by visiting this page and our team will be happy to assist you with merging your accounts.

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit the rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

How do points convert to dollars?

50 points = $5
100 points = $10
150 points = $15
200 points = $20
250 points = $25

What are easy ways to earn points?

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, or follow us on Instagram and TikTok. Access all the ways to earn under “ways to earn” on this rewards page.

Will I be able to use my points/rewards in-store?

Not at this time, you will not be able to earn or apply rewards points toward purchases in-store. We are working to link our stores with our online site in the future.

Is there a limit to how many points I can earn?

Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Can I return my order if I redeemed rewards points for a discount?

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

I earned points/VIP tier with my last purchase, but now I want to return it. What will happen to my reward?

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.

How is my VIP tier determined?

Your VIP tier is determined by the amount you spend in a calendar year (Ex. Jan 1, 2024 – Dec 31, 2024).
To reach:
SoleSaver, you must spend $0 - $149
SoleInsider, you must spend $150 - $299
SoleMate, you must spend $300+

Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current rolling year as well as the following rolling year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

How do I know which Rewards tier I am currently a member of?

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

What is 'early sale access'?

As a VIP rewards member, you will receive select sale emails ahead of the general public so you get first dibs on all the best sale styles!

How will I know when I have reached a new tier?

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.

Do tiers ever expire?

The first tier, sole saver, never expires. Other tiers may expire because rewards expire after a year if not used.

Do rewards expire?

Rewards expire one year after the date received.

Why didn’t I earn points on my purchase?

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
Try to refresh your browser.
Try to log out and then back into your account.
Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
If you still feel like your points balance is not accurate you can contact our customer service team and they will look into the issue for you.

How can I get a birthday reward?

Signing up is easy! Simply create an account by clicking here and enter your name, email, phone number, and password. It’s free to join and you will be signed up to receive emails with insider access to sales, promotions, and all of our newest drops if you opt-in. If you currently have an account- you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points! Add your birthday under ways to earn points on therewards page. On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!
*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

I signed up for the Birthday Bonus but I didn’t receive it.

Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards program. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday. If you have registered your birthday with us and still did not receive your birthday bonus, please contact our customer service team and they will be happy to assist you.

How do I redeem my rewards at checkout?

To redeem your points at checkout, use the slider directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.