Returns & Exchanges

Return Policy

  • . Your online purchase can be returned within 30 days of purchase, as long as it meets the following guidelines:
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  • . The product is returned with the original hang tags

  • . There are no visible signs of wear and tear; product must be unworn

  • . Return Authorization number (RMA#) is included on the box
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  • . Havaianas will fully refund the cost of the products noted on your packing list returned within these guidelines. Please note your original shipping costs (if any) will not be refunded.
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  • . Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, Havaianas will issue a refund in the amount you paid for the item(s) returned, to the original form of payment. Please allow 1-2 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution.

The Return Process is Quick and Easy! Check it out!

  • . Note: The instructions will help you to create both a valid Return Merchandise Authorization number (RMA#) and pre-paid shipping label. We will also email your RMA# for your records and instructions so you can print the prepaid shipping label later.
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  • * If your order was placed before May 6, 2021, you will have to contact customer service to process a return.
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  • . There are easy and simple steps to follow to return an item:
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  • If you wish to return your purchase, you start by going to the “Track your order” page. You need to know your Order Number, e-mail, and Billing ZIP Code.
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Choose the order.

  • Click on the "Request Return" on the top left, then select the item(s) you wish to return.
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Check your e-mail.

  • You will receive an e-mail containing the RMA # number that was assigned to your return request. One you return is approved, you will receive an email with the RMA # button.
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Pack the item.

  • Pack the item(s) you wish to return in your shipping box. Item(s) must be shipped with hang tags and the packing list must be placed inside the box to ensure a proper refund will be issued. Please return only the item(s) associated with this RMA#.
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Select the item.

  • Select the item(s) you wish to return. Using the drop down menu, indicate the reason for your return. Click Submit.
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Printing the RMA.

  • Follow the link provided in your email to prepare and print your pre-paid shipping label.
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Shipping the package.

  •     Affix the prepaid shipping label you received on your email to the outside of your shipping box and drop-off the package at any authorized FedEx shipping center.
  • . We CANNOT issue refunds for any items sent that are not associated with your RMA #.
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  • . It is only possible to make a return of the purchases that have been already delivered.
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  • . Please allow 1-2 weeks from the time the product is sent back for your return to be processed and refunded to the original form of payment.

Exchanges

  • We do not offer traditional exchanges. Exchanges are processed as a return and a new order must be placed for the exchanged items. In order to process a return please follow our return instructions to return the unwanted merchandise and place a new order for the items you wish to receive.

Wrong Size


  • . If you have received the wrong size upon arrival please contact Customer Service via phone or email.
  • . However, if you feel you have received the wrong size please make sure to try on your Havaianas to determine the sandal you received does not truly fit. Havaianas men's and women's footwear and tags have US men's sizing. Please refer to our size chart for clarification.

Wrong style or color

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  • . If you have received the wrong style or color upon arrival please contact Customer Service via phone or email.
  • · If you have received a damaged or defective product upon arrival please contact Customer Service. This does not include normal wear and tear or damages due to improper fit, alterations or misuse of your Havaianas product

US Retail Stores Return Policy

  • . Returns are accepted within 30 days of purchase on items from the location where the product was purchased only. Items must be accompanied by a receipt and in new condition with all original packaging - attached tags and/or shoe box. Refunds will be issued to the original form of payment. Custom product is final sale.

Product not purchased from havaianas.com/us/en

  • . We can only accept returns for purchases made through havaianas.com/us/en. All other requests should be directed to the original place of purchase. Havaianas items purchased outside the United States must be returned in the country where the original purchase took place.
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  • · Still have questions?? Please e-mail Customer Service any time at [email protected]
  • please allow 24-48 business hours for respond or call 1-877-959-9650 (Mon -Fri 8am-5pm PST)

Return an item

  • . Click on the button to be redirected to start the process of return in havaianas.