Frequently Asked Questions

Many of our customers have the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here is a list of the most common questions and answers provided for customers.

What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover, and American Express. Our online store accepts US credit cards and valid US addresses. All prices shown in US Dollars.

Is it safe to use my credit or debit card on your site? is safe. Our website is protected by the SSL encryption technology.

Do you charge sales tax on items/orders?

Sales tax will be charged on all orders.

When do you charge my credit card for an order?

All credit cards are authorized at the moment of purchase. However, a credit card isn't charged until the items have shipped. If an order ships partially, the credit card will only be charged for the items shipped.

What are my shipping options?

Shipping options can be found here.

Will you ship to a PO Box?

We can ship to a US PO box using only United States Postal Service (USPS).

Are there any shipping area restrictions?

We currently ship orders within US. Our online store only accepts US credit cards with valid US addresses.

How quickly will my order be shipped?

It takes 24 to 48 hours to process an order. Shipping times depend on the destination of the order as well as the shipping service selected.

Do you backorder?

We do not backorder items that have not shipped on your order. Please visit our website for updated availability on the missing item(s) or to view and purchase similar products.

How can I check the status of my order?

To check the status of your order please click here for order status.

I am a wholesaler and am interested in ordering Havaianas. How do I place my order?

Please send all wholesale requests to [email protected]

What is Havaianas' return policy?

Please visit Returns and Exchanges.

What is's Privacy Policy?

Please visit Privacy Policy.

Do you have a catalog?

We do not have a catalog. Our website carries the complete US product line.

How can I contact you?

Please visit Contact Us.

How do I inquire about employment opportunities?

Havaianas is looking for passionate, talented, and hard working people who want to summer with us all year long. Visit Careers to apply on our careers page and put a smile on people's feet!