Frequently Asked Questions
Many of our customers have the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here is a list of the most common questions and answers provided for customers.
We currently accept Visa, MasterCard, Discover, and American Express. Our online store accepts US credit cards and valid US addresses. All prices shown in US Dollars.
us.havaianas.com is safe. Our website is protected by the SSL encryption technology.
Sales tax will be charged on all orders.
All credit cards are authorized at the moment of purchase. However, a credit card isn't charged until the items have shipped. If an order ships partially, the credit card will only be charged for the items shipped.
Shipping options can be found here.
We can ship to a US PO box using only United States Postal Service (USPS).
We currently ship orders within US. Our online store only accepts US credit cards with valid US addresses.
It takes 24 to 48 hours to process an order. Shipping times depend on the destination of the order as well as the shipping service selected.
We do not backorder items that have not shipped on your order. Please visit our website for updated availability on the missing item(s) or to view and purchase similar products.
To check the status of your order please click here for order status.
Please send all wholesale requests to [email protected]
Please visit Returns and Exchanges.
Please visit Privacy Policy.
We do not have a catalog. Our website carries the complete US product line.
Please visit Contact Us.
Havaianas is looking for passionate, talented, and hard working people who want to summer with us all year long. Visit Careers to apply on our careers page and put a smile on people's feet!